This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Learn and utilize internal order-entry tools to complete quotes and/or orders.

• Learn and utilize external quote tools to complete quotes and/or orders.

• Be able to provide a high level of knowledge into the status of quotes, orders, and product offering.

• Professionally represent Western on the phone towards all internal and external customers.

• Know how department processes fit into meeting customer needs while managing customer expectations. Strive to exceed customer expectations through emphasis on communication, professional conduct, and attention to detail.

• Work cooperatively within the Customer Service team in catching mistakes before they get to the customer.

• Able to clearly identify problems, issues and opportunities; exercise common sense and reach sound conclusions.

• Support organizational goals and objectives.

• Maintain productive working relationships with co-workers, customers, and managers.

• Offer respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action.

• Support and adhere to company policies and the employee handbook. Maintain high ethical standards within the department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Professional verbal and written communication.
• Able to efficiently navigate basic computer software applications to locate, review, modify, enter, and interpret a variety of descriptive and numerical data.
• Attention to detail and accuracy.
• Able to prioritize a variety of work tasks.
• Solid decision making ability.
• Able to work cooperatively.

Education and/or Experience

High school diploma preferred; will also consider a solid work history in a customer service related position.

Knowledge of millwork a plus.

Language Skills

Ability to read and interpret documents such as orders, emails, service logs, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office environment; occasionally in a production or warehouse environment. Appropriate person protective equipment required when in the plant area.